The previous weekend was a catastrophe of types for Southwest Airways. The Dallas-based airline has canceled greater than 2,000 flights since Saturday, disrupting journey plans for hundreds of consumers. Now, the airline is addressing buyer complaints by handing out vouchers to disgruntled prospects — on high of the required refunds.
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Associated: Disgruntled Prospects Sound Off on Southwest Airways Amid Cancellations, Declare No Refunds or Solutions: ‘This Is Completely Self-Inflicted’
For these nonetheless ready for a voucher e mail, airline representatives appear fast to reply to prospects’ tweets.
We’re really sorry that your current journey expertise was a disappointing one, Erika. Please DM your affirmation quantity so we are able to talk about your state of affairs in additional element. -Jhericca
— Southwest Airways (@SouthwestAir) October 13, 2021
Hello, Valerie. Please ship us your affirmation quantity in a DM, so we are able to take a better have a look at your flight particulars. -Grayson
— Southwest Airways (@SouthwestAir) October 14, 2021
“We evaluate every state of affairs individually to find out the compensation primarily based on stage of inconvenience,” King mentioned in an e mail. “The extent of inconvenience is a mixture of size of delay, high quality of reaccommodation choices and flight cancellations.”
The airline initially blamed air visitors management points and disruptive climate for the cancellations. Nonetheless, Southwest Airways CEO Gary Kelly mentioned that was not the case in a Tuesday interview with Good Morning America.
ATC points and disruptive climate have resulted in a excessive quantity of cancellations all through the weekend whereas we work to get better our operation. We admire your persistence as we accommodate affected Prospects, and Buyer Service wait occasions are longer than common. (1/2) pic.twitter.com/o1scQJ5lLb
— Southwest Airways (@SouthwestAir) October 9, 2021
Kelly mentioned though there have been no air visitors management points over the weekend, the issues had been resulting from a variety of Federal Aviation Administration delay applications in Florida on Friday. After a busy few days for the airline, he says operations at the moment are “again to regular.”
Supply: Entrepreneur