NEW DELHI: The telecom regulator Trai has obtained the best variety of complaints towards Bharti Airtel adopted by Vodafone Concept and Reliance Jio, Parliament was knowledgeable on Friday.
In line with the information shared by the minister of state for communications Devusinh Chauhan, the Telecom Regulatory Authority of India (Trai) has obtained 16,111 service-related complaints towards Bharti Airtel in 2021, adopted by 14,487 towards Vodafone Concept and seven,341 towards Reliance Jio.
Of the 14,487 complaints towards Vodafone Concept, 9,186 had been towards Concept and 5,301 towards Vodafone.
The information confirmed that Trai obtained 732 complaints towards MTNL and a pair of,913 towards BSNL.
Chauhan stated the TRAI Act,1997 doesn’t envisage dealing with of particular person client complaints by TRAI.
“Nonetheless, complaints obtained in TRAI are forwarded to involved service suppliers for acceptable motion. TRAI has mandated all Telecom Service Suppliers to determine a two-tier grievance/grievance redressal mechanism for dealing with client complaints,” he stated.
Below the grievance redressal mechanism, a client can lodge service-related complaints on the grievance middle of their Telecom Service Suppliers (TSPs).
In case a grievance is just not redressed satisfactorily by the service supplier on the grievance middle, an attraction could be registered with the appellate authority of the TSPs, Chauhan stated.
In line with the information shared by the minister of state for communications Devusinh Chauhan, the Telecom Regulatory Authority of India (Trai) has obtained 16,111 service-related complaints towards Bharti Airtel in 2021, adopted by 14,487 towards Vodafone Concept and seven,341 towards Reliance Jio.
Of the 14,487 complaints towards Vodafone Concept, 9,186 had been towards Concept and 5,301 towards Vodafone.
The information confirmed that Trai obtained 732 complaints towards MTNL and a pair of,913 towards BSNL.
Chauhan stated the TRAI Act,1997 doesn’t envisage dealing with of particular person client complaints by TRAI.
“Nonetheless, complaints obtained in TRAI are forwarded to involved service suppliers for acceptable motion. TRAI has mandated all Telecom Service Suppliers to determine a two-tier grievance/grievance redressal mechanism for dealing with client complaints,” he stated.
Below the grievance redressal mechanism, a client can lodge service-related complaints on the grievance middle of their Telecom Service Suppliers (TSPs).
In case a grievance is just not redressed satisfactorily by the service supplier on the grievance middle, an attraction could be registered with the appellate authority of the TSPs, Chauhan stated.
Supply: Times of India