Chick-fil-A is bringing within the bucks — and slowing down visitors.
The rooster chain introduced in $18.8 billion in U.S. gross sales final yr, marking constant upward development since 2019, based on the model’s Franchise Disclosure Doc launched earlier this week. However Chick-fil-A additionally ranked final for velocity of service, based on The 2022 QSR Drive-Thru Report, with the typical transaction taking 325.47 seconds (for reference, Taco Bell ranked primary at 221.99 seconds).
However this information is perhaps a bit of deceiving when wanting on the variety of vehicles serviced on the drive-thru. Chick-fil-A had essentially the most vehicles, 5.45 on common, based mostly on information inspecting what number of autos have been in entrance of survey respondents earlier than they reached the speaker. McDonald’s got here in second with 3.13. When scaling velocity of service with the typical variety of vehicles in line, Chick-fil-A really is available in first with a median of 107.41 seconds, based on the report.
The chain additionally got here in at No. 2 for “velocity of service satisfaction,” which measures buyer satisfaction versus wait time, with a score of 93% — handed solely by Arby’s at 96%.
Associated: ‘We have Been An Elite Restaurant’: Chick-fil-A Supervisor Began Providing a Three-Day Workweek. It Now Has 100 % Administration Retention.
Nonetheless, Chick-fil-A’s reputation, notably its drive-thrus, has triggered some native communities to petition for restrictions.
Earlier this yr, the Charlotte Metropolis Council unanimously approved the motion to tear down a Chick-fil-A location and rebuild it as a two-lane drive-thru-only location in response to a petition by clients, citing lengthy wait instances and disruption to native visitors.
In Florida, a location eradicated its drive-thru operation following a sequence of vehicle-related incidents in 2021. The next yr, a San Diego storefront was nearly declared a public nuisance resulting from visitors jams.
Regardless of the drive-thru logistical points, it is nonetheless Gen Z’s favourite chain, based on Nation’s Restaurant News.
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Supply: Entrepreneur