BENGALURU: Software program supplier for enterprise course of automation, SaaS Labs, on Monday mentioned it has raised $17 million as part of its Sequence A funding from Base 10 Companions and Eight Roads Ventures.
The corporate will use the funds to develop its buyer base, rent, and launch new services and products.
The five-year outdated startup develops merchandise for gross sales, help and advertising and marketing groups in addition to contact facilities to boost productiveness.
SaaS Labs at the moment has two predominant merchandise: Justcall and Helpwise. JustCall permits small and medium companies (SMBs) to arrange a cloud-based contact middle for gross sales or help, with native integrations with over 70 different enterprise instruments.
As an extension of this transfer in the direction of centralized buyer interactions, Helpwise permits customers to consolidate all communication streams in a single shared inbox thereby bettering the standard and effectivity of buyer help groups.
“We’ve got seen an unprecedented acceleration of cloud adoption amongst SMBs within the final 12 months. I’m excited to accomplice with each Base10 Companions and Eight Roads Ventures to capitalize on new and greater alternatives that this shift has introduced ahead. We’re going to deploy this recent capital into product improvement, analysis and improvement (R&D) and hiring expertise globally,” mentioned Gaurav Sharma, founder and chief govt officer, SaaS Labs.
SaaS Labs has been bootstrapped since inception, and is at the moment worthwhile. It’s managing to greater than double its progress year-over-year, the corporate mentioned in an announcement.
“The speedy adoption of productiveness enhancing instruments by companies and the robust secular tendencies which are driving contact facilities to the cloud, is turning into a theme that we imagine has big potential. SaaS Labs has grown considerably over the previous couple of years and is properly positioned to serve the wants of the SMB section, as they more and more search cloud-based options,” mentioned Aditya Systla, accomplice at Eight Roads Ventures.
At current, SaaS Labs has a 70-member group in India and the Philippines. It hopes to double headcount by the tip of 2021.
“For corporations throughout a wide range of industries, enterprise communications are crucial for delivering a powerful buyer expertise however stay a significant problem to handle at scale for inbound and outbound communication. SaaS Lab’s trendy, customizable communication system is especially thrilling for worldwide gross sales and help calls that profit from this customizability,” famous Chris Zeoli, principal at Base10 Companions.
The corporate at the moment serves over 6,000 corporations globally, together with Divvy Houses, Jaguar, Ernst & Younger, and Walmart, to call a couple of.
Supply: Live Mint