The built-in Nationwide Railways Helpline 139 utilized by lakhs of Indians every day is verified by Truecaller Enterprise Id options. Individuals who have the app downloaded of their smartphone will now see a inexperienced verified enterprise badge brand whereas making calls to the 139 Helpline.
The verified SMS message headers can even spotlight the authenticity of the textual content. It will assist shoppers make sure that the communication about their bookings and different journey particulars is coming from the appropriate IRCTC account.
Commenting on the affiliation with Truecaller, Rajni Hasija Chairman & Managing Director IRCTC Stated: “We’re delighted to work with Truecaller on this new initiative. By means of this engagement, we’ve moved a step ahead in making IRCTC’s communication channels with the shoppers extra sturdy, dependable and secure with technical collaboration with Truecaller thereby constructing belief with our prospects.”
IRCTC began the 139 Enquiry and Helpline Companies in 2007 with Bharat BPO Companies Restricted as its technical accomplice within the undertaking. The helpline receives about 2 lakh calls every single day relating to practice reservation, arrival and departure together with requests relating to safety, medical and different particular wants.
“Truecaller for Enterprise already has a whole lot of enterprises utilizing our options globally to drive genuine conversations. We’re very enthusiastic about working with IRCTC on this initiative and that is the primary of many options. We stay dedicated to working with the federal government to extend belief in communication and enjoying a key function in supporting the digital India journey” stated Rishit Jhunjhunwala, Managing Director, Truecaller India.
Supply: Live Mint