InterGlobe Aviation Restricted, the mother or father firm of IndiGo, Monday stated the airline has launched an AI chatbot 6Eskai to raise its customer support expertise.
The Gurgaon primarily based low-cost airline stated the internally developed AI chatbot has proven promising early outcomes by making reserving course of easier with the usage of pure language conversations leading to a 75% discount in customer support agent workload.
“The AI bot boasts a powerful 1.7 trillion parameters, permitting it to reply a various vary of generally requested questions with ease,” PTI quoted the airline as saying.
“Early outcomes from the gentle launch point out a outstanding 75 per cent discount in customer support agent workload, showcasing the effectivity and effectiveness of the bot,” the Gurgaon primarily based low-cost airline stated in a launch.
“Moreover, 6Eskai, makes the reserving course of very simple, utilizing pure language conversations to information our clients seamlessly by way of the top to finish reserving journey,” the discharge added.
The airline additional stated the information scientists of IndiGo did analysis on Generative Pre-trained Transformers (GPT) and programmed the bot utilizing intensive immediate engineering to imitate human behaviour, reply to feelings and even infuse humour into interactions.
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Up to date: 28 Nov 2023, 12:34 AM IST
Supply: Live Mint